Relieve the burden on your internal IT services
MANAGED SERVICES (ITSM)
Regular IT services are necessary routine tasks for the secure operation of your DHC VISION system. With our Managed Services, we relieve our customers’ IT service management from day-to-day business. Simple, fast and secure through to an all-round carefree package.
Customers are increasingly transferring their recurring, internal IT services to us for reasons of efficiency. We act on their behalf, on our responsibility, independently and on our own initiative, but under their control. The scope and quality of the services to be provided are clearly defined. To ensure transparent service delivery, call-off and communication on managed services is done through Atlassian’s Jira issue and project tracking software.
Managed Services at a glance
Managed Support Services
MSS include 2nd level support. This is not the solution of software errors, but serves as individual user assistance to answer operating questions and resulting problems or support with technical questions. The objective is to relieve the customer’s support team.
Managed Application Services
The MAS are used for the technical administration of the DHC VISION system in the customer’s infrastructure. These include system monitoring, installation of patches and hotfixes, re-commissioning as well as documentation and reporting or the implementation of changes in the area of Active Directory Services/SSO. The objective is to reduce the burden on the customer’s IT operations.
Managed Business Services
MBS are used for the functional administration of DHC VISION and include minor adjustments of the configuration as well as their documentation. The objective is to provide technical support to the customer’s key users.
Managed Validation Services
The MVS include all organizational and technical measures required to ensure IT compliance and CSV on a permanent basis. A Service Level Agreement (SLA) defines the type and scope of CSV services as needed.
Our other services
Standardized and flexibly scalable services for validation
Support is an elementary component of our understanding of service
Consultation and solution-finding at eye level
Our software as a full service cloud solution
Do you have any questions?
Do you have questions about our services or would you like more information? Then contact one of our experts directly. They will be happy to assist you at any time, answer any questions you may have about the service and product portfolio, and look forward to your inquiry.